Frequently Asked Questions
If you have a question that you can’t find the answer to, please use the Contact Us page of your community.
We often recommend regularly attending Board meetings as these meetings are a great way to remain informed on all matters regarding your community as well as a way to speak to your Board members to advise them of your concerns and have an open discussion. Please be mindful that the Board of Directors of your community are homeowners, just like you, who volunteer for the community and have hired The Capin Group Property Management to coordinate any homeowner communication on their behalf. If you must speak to the Board directly, please feel free to contact your property manager so that they may escalate your concerns, comments, or suggestions to the Board of Directors.
You may reach us via e-mail at info@thecapingroup.com or at our office; however, it is best to complete our Community Feedback Form. Click the “Login” option on your community’s home page to access your resident account. Go to “Resident Forms and Applications” -> “Community Feedback Form / Formulario de Contacto Comunitario”.
The best way to share concerns is via our Community Feedback Form. Click the “Login” option on your community’s home page to access your resident account. Go to “Resident Forms and Applications” -> “Community Feedback Form / Formulario de Contacto Comunitario”.
You may report any damages via our Community Feedback Form. Click the “Login” option on your community’s home page to access your resident account. Go to “Resident Forms and Applications” -> “Community Feedback Form / Formulario de Contacto Comunitario”.
If your phone number, e-mail address, or mailing address has changed, please click the “Login” option on your community’s home page to access your resident account. Go to “Resident Forms and Applications”. To access the form online click “Online Resident Information Sheet”. To access a hardcopy of the form, click “Resident Information Sheet”, print the form, complete, and submit to our office.
One of the primary goals of our office is to protect the aesthetic appeal and property values of each neighborhood we manage. In order to accomplish this, certain rules and regulations are established for each community by which homeowners and residents must abide. A concern may have been noted during a recent inspection and one of our inspectors may have felt it necessary to send this gentle reminder. We understand that many times residents are simply unaware that a problem exists, or the inspector may have observed a very temporary situation that will be taken care of shortly. We always recommend resolving the issue at hand and notifying our office so that your property may be re-inspected. If you need additional time to resolve the issue at hand, please provide a written request via e-mail to info@thecapingroup.com so that we may note your account and request an extension from the Board of Directors. In the event you choose to ignore this notice, your case may be submitted to the fining committee, and you may incur fines to your account.
If you believe you received this notice in error, please do not hesitate to contact our office via e-mail at info@thecapingroup.com so that we may resolve the matter.
A certificate of insurance (COI) is a document that verifies the Association has sufficient coverage to protect the community against any property damage or liability claims that may arise. Most mortgage companies require an annual COI that includes their information, which must be made individually by the Association’s insurance carrier. Please contact our office to obtain the contact information for your community’s insurance agent, and we will be happy to assist you.
Mail-in your payment
- You may also mail a check, money order or cashier’s check to our office located at 7787 NW 146th Street Miami Lakes, FL 33016. Please be sure to make your payment payable to the name of your community and list your property address or account number on the memo field.
Online Via DuesPayment
- We have teamed up with DuesPayment, so you can skip paper checks— no mailing or dropping off your payment. Now, you can pay securely from anywhere, using a credit/debit card, bank account, or set up automatic payments. For instructions, click “Login” option on your community’s home page to access your resident account. Go to “Forms -> “Resident Forms & Applications” or click here.
Visit our office
We would love to meet you!
Our office is located at 7787 NW 146th Street, Miami Lakes, FL 33016, and is open Monday through Friday, from 9:00 AM to 4:00 PM. Feel free to stop by during office hours to drop off a check, money order, or cashier’s check. We’ll be happy to provide you with a receipt—and a warm welcome!