If you have a question that you can’t find the answer to, please use the Contact Us page of your community.
We often recommend regularly attending Board meetings as these meetings are a great way to remain informed on all matters regarding your community as well as a way to speak to your Board members to advise them of your concerns and have an open discussion. Please be mindful that the Board of Directors of your community are homeowners, just like you, who volunteer for the community and have hired Lavin Property Management to coordinate any homeowner communication on their behalf. If you must speak to the Board directly, please feel free to contact your property manager so that they may escalate your concerns, comments or suggestions to the Board of Directors.
The best way to reach your property manager is to contact them via e-mail at the e-mail address located on the home page of your community.
Alternatively, you may contact us at one of the following departments, depending on your concern:
All complaints may be made utilizing the option “Forms ->Complaint” on your community’s home page.
You may report any damages utilizing option “Forms -> Damage Report” on your community’s home page.
If your phone number, e-mail address or mailing address has changed, please go to “Forms -> Property owner’s information” option on your community’s home page, in order to update your contact information with our office.
While our property managers visit the community on a weekly basis and/or your community may have an inspector from our violations department visit 1-3 times a week, there may be items or matters that they are unable to see during their drive throughs. Typically, our inspectors do not get out of their vehicles for their safety.
If a violation which may be seen from a vehicle has been ongoing for weeks, it is likely that our team has noted the matter and we have already issued a notice to the homeowner. While some owners make the conscious effort to resolve these matters, it is not always the case. If you are seeing something which you feel is not being addressed, please contact our office via e-mail at violations@lavinpm to advise of the matter. All reports to our office remain anonymous.
One of the primary goals of our office is to protect the aesthetic appeal and property values of each neighborhood we manage. In order to accomplish this, certain rules and regulations are established for each community by which homeowners and residents must abide. A concern may have been noted during a recent inspection and one of our inspectors may have felt it necessary to send this gentle reminder. We understand that many times residents are simply unaware that a problem exists, or the inspector may have observed a very temporary situation that will be taken care of shortly. We always recommend resolving the issue at hand and notifying our office so that your property may be re-inspected. If you need additional time to resolve the issue at hand, please provide a written request via e-mail to violations@lavinpm.com so that we may note your account and request an extension from the Board of Directors. In the event you choose to ignore this notice, your case may be submitted to the fining committee, and you may incur fines to your account.
If you believe you received this notice in error, please do not hesitate to contact our office via e-mail at violations@lavinpm.com so that we may resolve the matter.
A certificate of insurance (COI) is a document that verifies the Association has sufficient coverage to protect the community against any property damage or liability claims that may arise. Most mortgage companies require an annual COI that includes their information, which must be made individually by the Association’s insurance carrier. Please contact our office to obtain the contact information for your community’s insurance agent and we will be happy to assist you.
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